Order Change:

The order can be freely changed within 12 hours after you placed the order. 15% handling fee will be charged for the change within 3 days. Shipped out order cannot be changed.

Order Cancellation:

The order can be freely cancelled within 12 hours after you placed. 15% handling fee will be deducted off the total for the cancellation within 3 days as we've already put in work to process the order. Shipped out order cannot be cancelled.

Payments for products (all products purchased from us) will not be refunded.

Payments for services will not be refunded.

Hair can't be returned under any circumstances due to our strict hygiene restrictions.

You have a 20 day warrant on any product purchased from Yayaa's Handtouch. If unsatisfaction occurs within the 20 days warrant you will ofcourse be catered to.

Appointments

Please read the prescription of the chosen service carefully before submitting. If unsure about the appointment please contact us on whatsapp first. If any of the rules are not followed, Yayaa's Handtouch is allowed to cancel the appointment with no possibility of a refund as stated in the bookingsystem

Appointments are allowed to be rescheduled only ones 48 hours before the appointment. Otherwise the whole amount of the service will be charged. Appointments whereby hairpieces need to be delivered before a certain time need to be cancelled before the date the hairpieces should be in (7 days). If not followed your down payment will not be valid. If you want to schedule a new appointment a new downpayement needs so be made.

If the rules below are not followed, your appointment may be cancelled without a refund of the downpayment:

• 15 MINUTES LATE FOR AN APPOINTMENT IS A automatic CANCELLATION.
• MAKE SURE YOUR BUNDELS ARE WASHED AND DRIED PROPERLY BEFORE YOUR INSTALL. Otherwise your appointment will be cancelled on the spot. 
• MAKE SURE YOUR NATURAL HAIR IS WASHED AND DRIED PROPERLY FOR YOUR INSTALL.Otherwise your appointment will be cancelled on the spot. 
• BLOWDRYING THE HAIR AT THE MOMENT OF THE APPOINTMENT WILL INCUR A 40 EURO FEE.
• THE HAIR FOR YOUR WIG OR SEW-IN HAS TO BE COMBED OUT AND ARRANGED.
• MAKE SURE THE FRONTAL LACE MATCHES YOUR SKIN TONE. APPOINTMENT WILL BE CANCELED IF THE LACE IS TOO DARK/GREY. (SCROLL DOWN TO SEE THE LACE COLOUR CHART)
• ONLY NEW CLOSURES AND FRONTALS WILL BE CUSTOMISED AND INSTALLED.
• ONLY FRONTALS/CLOSURES THAT ARE CUSTOMISED BY YAYAA'S HANDTOUCH WILL BE REINSTALLED.
• EXTRA BUNDLES (FROM 3) WILL COST AN ADDITIONAL €15 PER BUNDLE FOR YOUR INSTALL OR WIG.

 

*NO KIDS OR EXTRA COMPANY DURING YOUR APPOINTMENT ALLOWED!

*FORGOTTEN ITEMS OR HAIRPIECES HAVE TO BE PICKED UP WITHIN TWO WEEKS. AFTER THAT THEY’ll BE DESTROYED OR THROWN AWAY.*

 

Handling

All paying methods have their own processing time. When you make an order, the payment first goes through a series of security checks.

Klarna guarantees payment to the entrepreneur 5 days after an order has been shipped. Therefore you will receive a confirmation mail that your order has been prepared or shipped. After Klarna clears the payment, we will ship your item the same business day. If products are not in stock shipment will take 5-7 business days.

Ideal and bank transactions payments will be directly shipped the next business day after successful payments if in stock if not processing times takes 5-7 business days. 

Creditcard payments take up to 20 days to be approved before we receive a payment. This will make your processing and shipping process take up to 21 business days. Therefore if products are of interest sooner. Please chose other payment methode.

Guarantee 

All items of Yayaa's Handtouch have a guarantee. All non coloured/ bleached hairpieces have a guarantee of two weeks. If items have arrived incomplete contact Yayaa's Handtouch immediatley.