Yayaa’s Handtouch – Terms & Conditions and House Rules

By booking our services, by purchasing our products, you are agreeing with our Terms and conditions. That also applies for the house rules. All rules apply for everyone. No exception. Make sure to read thoroughly before accepting. If you dont like or can not obey the terms and rules please do dont book. 

 

1. Appointments & Scheduling
2. Client Responsibilities
3. Salon Etiquette (House rules)
4. Content & Media
5. Order Modifications & Cancellations
6. Payments & Refunds
7. Shipping & Processing 

 

1. Appointments & Scheduling

Please read the prescription of the chosen service carefully before submitting. If unsure about the appointment please contact us on whatsapp first or book an consult. If wrong service is chosen if unsure, you will not be rescheduled or receive a refund. If any of the rules are not followed, Yayaa's Handtouch is allowed to cancel the appointment with no possibility of a refund as stated in the bookingsystem.

• Booking Confirmation: Appointments are confirmed only after full payment is received. Payments made via WhatsApp links must be completed on the same day; otherwise, the booking is invalid.
• Punctuality: Arriving more than 15 minutes late will result in automatic cancellation without a refund.
• Rescheduling: Appointments can be rescheduled once, provided it’s done at least 48 hours in advance. Late rescheduling or cancellations require a new booking and payment. If you have chosen a service whereby items need to be delivered 7 or 3 days prior to your appointment. The rescheduling needs to be before the require delivery day. Otherwise the option to reschedule becomes bot valid.
• Service Selection: Ensure you select the correct service when booking. Changes to the type of service on the appointment day are not permitted.
• No show results on being put on the black list. 
• If you dont follow up as dicussed after your downpayment. Your downpayment will not be refunded under any circumstances.
• We are not responsible for any damages to your own hair that occurs after the appointment. As we do not know how your physical reaction will be. 
• If under treatment or use of medication you are still solely responsible for the aftermath if problems occur.

 

2. Client Responsibilities

You are solely responsible for the quality of the hair you bring. Make sure that the extensions and or lace pieces qualify our standards.

• Hair Preparation: Clients must arrive with clean, dry, and detangled natural hair. Bundles must also be clean and dry. Failure to comply will result in appointment cancellation or a €40 blow-dry fee.
• The quality of the hair needs to be raw hair and mo mixed hairs as this damages our equipment. If damages occur during your application. You will be held responsible.
• Lace Matching: Ensure your lace matches your skin tone. Appointments will be canceled if the lace is too dark or grey.
• Hairpieces: Only new closures and frontals will be customized and installed. Reinstallations are only done on frontals/closures previously customized by Yayaa’s Handtouch.
• Additional Bundles: Installing more than three bundles incurs an additional €20 per extra bundle.
• We advise you to let your hair pieces ordered from us to be installed, coloured or treated by us. There is no guarantee for colouring and installations done by others. 

 

3. Salon Etiquette (House rules)

• No Extra Guests: To maintain a serene environment, clients are not permitted to bring children or additional guests. Yayaa’s Handtouch is not responsible for any accidents or damages caused by unauthorized individuals.
• No pets are aloud.
• You are solely responsible for your own belongings.
• “Feeling sick? We understand—life happens. But for the safety of our team and clients, we kindly ask you to reschedule your appointment if you’re unwell.”
• Respectful Conduct: Disrespect towards staff will not be tolerated and may result in immediate termination of the appointment without a refund.
• Personal Belongings: Do not touch items that do not belong to you. Forgotten items must be collected within two weeks; otherwise, they will be discarded.
• Clients must maintain personal hygiene out of respect for staff and others.
• Abusive or inappropriate behavior will result in a permanent ban from future services

 

4. Content & Media

• Social Media: Content captured during appointments may be used for promotional purposes. If you prefer not to be featured, please inform us beforehand. By agreeing to content creation, you consent to its use across all our social media platforms.

 

5. Order Modifications & Cancellations

• Order Changes: Orders can be modified within 12 hours of placement. Changes made within 3 days incur a 15% handling fee. Orders already shipped cannot be changed.
• Order Cancellations: Orders can be canceled within 12 hours of placement for a full refund. Cancellations within 2 days incur a 15% handling fee. Shipped orders are non-refundable.
• Product Returns: Due to hygiene standards, used hair or products cannot be returned under any circumstances.

 

6. Payments & Refunds

• Service Payments: Payments for services are non-refundable. If dissatisfaction arises within 3 days, please contact us for a suitable solution.
• Product Payments: Payments for products are non-refundable.
• We are not responsible for products purchased by us and installed, used or coloured by third parties. 
• If treatment of products purchased by us are not being treated as adviced. You will not be compensated.

 

7. Shipping & Processing 

• Processing Times: Orders are processed after payment confirmation. In-stock items are shipped the next business day. Out-of-stock items have a processing time of 5-7 business days.
• Payment Methods:
  • iDEAL/Bank Transfers: Immediate processing.
  • Klarna: Payment is confirmed 5 days post-shipment.
  • Credit Cards: May take up to 20 business days for payment clearance; thus, processing and shipping may extend up to 21 business days.

Handling

All paying methods have their own processing time. When you make an order, the payment first goes through a series of security checks.

Klarna guarantees payment to the entrepreneur 5 days after an order has been shipped. Therefore you will receive a confirmation mail that your order has been prepared or shipped. After Klarna clears the payment, we will ship your item the same business day. If products are not in stock shipment will take 5-7 business days.

Ideal and bank transactions payments will be directly shipped the next business day after successful payments if in stock if not processing times takes 5-7 business days. 

Creditcard payments take up to 20 days to be approved before we receive a payment. This will make your processing and shipping process take up to 21 business days. Therefore if products are of interest sooner. Please chose other payment methode.